16 Rock City Road
Woodstock, NY 12498
(845) 679-2485 / 338-2370
Staff: Crisis Hotline – 2 full-time / 13 part-time / 60 Volunteers
Teen Hotline – 6 Volunteers
Program Director: Tamara Cooper
Assistant Program Director: Sue Carroll
Program Hours: Crisis Hotline – 24 hrs/365 days
Walk-ins – 9:30am to 9:30pm; 24 hours in emergencies
PRIMARY FUNCTIONS: Crisis intervention; emergency short-term counseling; information and referral; case management; care coordination; emergency food; access to emergency housing; after hours, weekend and holiday coverage for the Ulster County Mental Health Department, Astor Children and Family Services, Hudson Valley Mental Health, Rockland Children’s Psychiatric Center and the Institute for Family Health, including access to their clinical on-call systems; County Domestic Violence and Suicide Hotline; emergency resources in such situations as homelessness, lack of fuel or utilities, lack of food, or emergency transportation for the Ulster County Department of Social Services; the teen hotline, Just Connect; facilitation of the evidence based suicide prevention programs SafeTALK and ASIST and evidence based counseling programs, Mental Health First Aid and Youth First Aid. This hotline also serves as the 24-hour access point for Family’s Domestic Violence, Homeless, and Runaway and Homeless Youth shelters.
ANCILLARY SERVICES: Food closet; free store (clothing, furniture and household items); public rest room; free public telephone for local calls and long distance in emergencies; message services; client advocacy; employment file; motel placements for individuals and families unable to be served by Family’s shelters; volunteer transportation; community bulletin boards; and host-site for other community programs and initiatives. The program provides food and gifts to families and individuals to help and support during the major holidays. Finally, the program plays an integral part of the county mental and physical health delivery service by operating as the on call for Astor Family Services, the new Hudson Valley Health Department and the Ulster County Health Home, a new Medicaid initiative.