when: Starts June 26th 2021
where: 56 Rock City Road, Woodstock & Virtual Training

Open to all 16 and over

Are you interested in helping both your local and wider community? Are you that listening ear that friends and loved ones always seem to turn to? Are you interested in using the skills you have and building on your knowledge of helping? Family’s hotline training is just what you’re looking for!

Training covers the core of Family’s phone and texting hotline and walk-in services. Training topics include domestic violence, child abuse, mental health and substance abuse, adolescent issues, suicide, and homelessness. The training is free of charge and oriented towards personal growth. You will learn active, compassionate listening skills and ways to connect with people in need. Family offers an opportunity to be part of the change you wish to see in the world. Intervention is as simple as answering a phone call or text message at the moment someone reaches out. It is as direct as offering a cup of coffee and a bag of food to someone who is hungry. It takes your skill and the amazing depth of resources Family has gathered over its 50 year history.

The training will be conducted virtually; it is recommended that participants have both a camera and headphones and internet access is required. The training will qualify you to volunteer at any of our three walk-in centers – New Paltz, Ellenville, or Woodstock. For more information call (845) 679-2485. 

Most sessions are 3 hours in length.  We follow strict onsite safety protocols to ensure psychological and physical safety.  In the event of a power outage, we will reschedule our virtual sessions. 


June 26th 9 am to 4 pm – Listening skills sessions 1 & 2, in person, 56 Rock City Road, Woodstock

June 27th 1:30 pm to 5 pm – SafeTALK, suicide prevention, in person, 56 Rock City Road, Woodstock

June 30th 6 pm to 9 pm – Boundaries, Ethics and Self Care, virtual session

July 10th 9 am to 5 pm – Mental Health First Aid, in person, 56 Rock City Road, Woodstock

July 11th 1:30 to 5 pm-Domestic Violence protocol and procedures, 56 Rock City Road, Woodstock

July 14th 6 pm to 9 pm – Imminent Risk and Safe Planning, virtual session

July 21st 6 pm to 9 pm-Sexual Harassment Prevention and History, virtual session